Snatch Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Snatch Casino. Please read them carefully before creating an account, depositing funds, playing games or using any service available through the website.

Snatch Casino operates under a licence issued by the Curaçao Gaming Authority (CGA), licence reference OGL/2024/758/0228, and applies KYC verification including ID, proof of address and bank statement before processing withdrawals.

1. Acceptance and general provisions

These Terms & Conditions form an agreement between you and Snatch Casino in relation to your use of the website, account services, games, promotions and other features made available from time to time. By accessing the website or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

You are responsible for reviewing the current version of these terms before using the website. Snatch Casino may update, amend or replace these terms when reasonably necessary, including to reflect changes to services, technology, applicable law or regulatory requirements. The updated version will apply from the date it is published, unless a different date is stated. Continued use of the website after an update means that you accept the revised terms.

Additional rules may apply to particular games, promotions, payment methods or account features. Those rules will form part of these terms where they are presented to you. If a specific rule conflicts with a general provision, the specific rule will apply only to the relevant service or promotion.

Eligibility

You must meet all legal and eligibility requirements that apply to online gambling in your location. You must be at least the minimum legal gambling age applicable to you and must not use the website if online gambling is prohibited where you are located. Snatch Casino may restrict access from particular locations or decline an application where access is not permitted.

You must provide accurate, complete and current information when registering or using your account. You must update your details if they change. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.

2. Accounts, verification and security

You may generally hold only one personal account unless Snatch Casino gives written permission for an additional account. Accounts must be opened for your own use and must not be created on behalf of another person. You must not sell, transfer, lend or otherwise allow another person to use your account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password or authentication information. If you believe that your account has been accessed without permission, contact Snatch Casino through the available support channel as soon as possible and change your credentials where possible.

Snatch Casino may carry out identity, age, location, payment and other verification checks. You may be asked to provide documents or information that reasonably confirms your identity and eligibility. Verification may be required before deposits, withdrawals or continued access can be completed. Information provided for verification must be genuine, readable and current.

Snatch Casino may suspend or close an account where it reasonably believes that these terms have been breached, information is inaccurate, account security is at risk, activity appears unlawful or a verification process has not been completed. Any review will be handled in accordance with applicable requirements. You must not attempt to create a replacement account to avoid a restriction or closure.

3. Deposits, withdrawals and gaming activity

You may only use payment methods that are registered in your name or that you are authorised to use. Deposits must be made for the purpose of using the available services and must not be used to move funds between payment accounts. Snatch Casino may reject, reverse or review a transaction where the payment method cannot be verified or where a transaction appears unusual or unauthorised.

You should check the transaction details before confirming a deposit or other payment. Once a transaction has been submitted, it may not be possible to cancel it. Your bank or payment provider may apply its own fees, conditions or processing requirements. Snatch Casino is not responsible for charges imposed by a third-party provider.

Withdrawal requests may be subject to account verification, transaction checks and any applicable game or promotion rules. Funds will generally be returned using an approved method and may be subject to reasonable payment and security procedures. Snatch Casino may return funds to the original payment method where required or where that method is suitable.

You must not deposit money that you cannot afford to lose. You should only use funds that belong to you and that are not derived from unlawful activity. If a transaction is disputed, reversed or identified as unauthorised, the related account activity may be reviewed and access may be restricted while the matter is considered.

Games and results

Games are provided for entertainment and are subject to their displayed rules. Outcomes are determined by the relevant game systems and applicable technical processes. You are responsible for checking the stake, game, bet details and any applicable conditions before confirming play. If a technical error, system failure or obvious mistake affects a game or transaction, Snatch Casino may take reasonable steps to correct the error and restore the parties to the position that applied before it occurred.

4. Promotions, acceptable use and intellectual property

Promotions, offers and rewards may have separate eligibility requirements, expiry dates, contribution rules and other conditions. You should read the terms of an offer before opting in or using it. Unless expressly stated otherwise, a promotion is available only once per eligible person, household, device, payment method or other permitted basis. Snatch Casino may withdraw or amend an offer where necessary, subject to applicable law and the stated promotional terms.

You must use the website lawfully and fairly. You must not interfere with the website, introduce malicious code, use automated tools without permission, exploit an error, manipulate a game, misuse a promotion or attempt to gain an unfair advantage. You must not use another person’s account, impersonate another person or engage in conduct that may harm the website, its users or its service providers.

Do not use the website for unlawful activity or to conceal the source of funds.
Do not attempt to bypass security, access controls, account limits or location controls.
Do not copy, modify, distribute or commercially exploit website content without permission.
Do not upload or transmit material that is harmful, threatening, misleading or infringing.
Do not use the website in a way that disrupts service availability or other users’ experience.

The website, including its text, design, branding, graphics, software and other content, is protected by intellectual property rights. You receive a limited, personal and non-transferable right to access and use the website for its intended purpose. No ownership rights are transferred to you.

5. Responsible gambling, privacy and liability

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget and time limit before you play, take regular breaks and never gamble with money needed for everyday expenses. Do not gamble when upset, impaired or under pressure from another person.

Responsible gambling tools and account controls may be available through the website or support process. These may include deposit limits, time reminders, breaks, account restrictions or self-exclusion options. If you feel that gambling is becoming difficult to control, stop playing and seek support from an appropriate gambling-help service in Australia.

Personal information is handled in accordance with the Snatch Casino Privacy Policy. The Privacy Policy explains the types of information that may be collected, why it is used, how it may be shared, how it is protected and the choices available to you. By using the website, you acknowledge that relevant information may be processed for account administration, verification, security, payments, legal compliance and service improvement.

To the extent permitted by law, Snatch Casino is not responsible for loss caused by events outside its reasonable control, interruptions to communications or payment services, device or internet problems, misuse of an account, or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies a right or guarantee that cannot lawfully be excluded under applicable Australian consumer law.

If any provision of these terms is found to be invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary. The remaining provisions will continue to apply. A failure to enforce a provision immediately does not amount to a waiver of that provision.

Questions and complaints

If you have a question, transaction concern or complaint, use the support or contact options displayed on the Snatch Casino website. Provide enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. Snatch Casino may ask for further details to investigate and resolve the issue.

These terms are intended to operate consistently with applicable Australian law and any mandatory rights or protections that apply to you. Where a dispute cannot be resolved through the available support process, you may have further rights or complaint options under applicable law.